This Privacy Policy explains how Bloom & Gather processes personal information when you use our website, make an enquiry, or engage us for floral consultation, wedding bouquet design, event decoration, delivery, or setup services.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where we must retain records for legal, contractual, or operational reasons.
Requests should describe the information or action sought so we can assess and respond appropriately. We may ask for additional details to confirm identity, locate the relevant records, and determine whether any legal exception applies. If a request cannot be fully granted, we will explain the reason in general terms.
Personal data is retained for the period needed to manage enquiries, quotations, bookings, payments, service delivery, and post-service administration. After that, it is deleted, anonymised, or archived where retention is required for accounting, tax, dispute handling, or other legal obligations.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or direct communication where appropriate.
We may collect identifying details, contact information, event preferences, consultation notes, order and payment records, delivery instructions, and communications sent through the website or by other direct contact. Where needed for a floral project, we may also process information about event dates, venue details, colour preferences, and other planning information provided by the user.
We collect personal data from initial enquiries, consultation requests, quote discussions, deposit and confirmation steps, follow-up messages, and information entered when arranging delivery or setup. We may also receive limited technical data from website use, such as device and browser information, to support site operation and security.
We may use essential cookies to support site functionality, security, and session management. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where required, we may also present a cookie notice or similar control for preference-based cookies.
We use personal data to respond to enquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, manage event planning details, coordinate delivery and setup, process payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use information to communicate about changes to a booking, service issue, or administrative matter related to your request.
We may share personal data with service providers that assist with website hosting, communications, payment processing, bookkeeping, delivery coordination, and similar operational tasks. These parties may process information only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.
We may disclose personal data where required to comply with law, a lawful request, court process, or a binding regulatory obligation. We may also share information where disclosure is necessary to protect our rights, investigate fraud or misuse, or respond to a legitimate dispute.
